Frequently Asked Questions (FAQ)

What is CrissCross?
CrissCross is a merchant of record platform that enables merchants to accept payments across multiple methods and regions. As your merchant of record, CrissCross handles all payment provider relationships and domestic acquiring, allowing you to accept payments without registering with individual providers.
How does CrissCross help reduce transaction failures?
CrissCross leverages dynamic routing and automatic retries to route transactions to the best available processor, improving the chances of payment success.
Do I need to register with payment providers to use CrissCross?
No. As your merchant of record, CrissCross handles all payment provider relationships. You can enable payment methods directly through the dashboard without needing to register with individual providers or establish commercial relationships.

What are the rate limits for CrissCross APIs?
CrissCross enforces rate limits to ensure platform stability. Refer to the Rate Limiting page for more details.
How do I handle payment failures?
Use the automatic retry feature provided by CrissCross. If retries fail, CrissCross sends webhook notifications so you can take further action.
Can I customize the hosted checkout?
Yes, merchants can add their logo, adjust colors, and change the order of payment methods. See the Hosted Checkout page for more information.
How do I get notified about payment events?
Configure webhooks to receive real-time updates about payment statuses, refunds, and other events.

How often should I rotate API keys?
It is recommended to rotate API keys every 90 days to maintain security.
What should I do if I experience duplicate payments?
Avoid manually retrying transactions when automatic retries are in progress. Use the CrissCross dashboard to monitor retries and payment statuses.
How do I migrate from another payment provider to CrissCross?
Contact us to plan your migration and data transfer. See Contact Us.